Cookie policy
What is a cookie?
Cookies are small text files that the site saves on your device (computer, tablet or smartphone) while you browse. They serve to remember some useful information: for example, to keep you authenticated or to resume an interrupted operation. We also use them to understand how the site is used and to improve it over time. There are four types, described below: functional, performance, analytics and tracking.
These are the cookies essential to the operation of the site and services: they allow you, for example, to authenticate securely and keep your session active. Without them, some basic functions would not be available.
| Cookie name | Site | Retention period | Source | Purpose |
|---|---|---|---|---|
| neoflux.api.sid | Customer area | Up to 15 days | NeoFlux | Keeps the authenticated session active, shared across the Customer area services (account, manager). |
| ory_kratos_session | Customer area | Only while you are signed in | NeoFlux | Keeps the authenticated sign-in session active. |
| csrf_token | Customer area | Only while you are signed in | NeoFlux | Protects sign-in and registration forms against CSRF attacks. |
| ory_hydra_login_csrf | Customer area | Only during sign-in | NeoFlux | Protects the login flow (SSO) against CSRF attacks. |
| ory_hydra_consent_csrf | Customer area | Only during authorisation | NeoFlux | Protects the consent flow (SSO) against CSRF attacks. |
We may update this policy when the cookies used change or when new needs arise.
On this page you will always find the up-to-date version of the policy. For any questions you can contact us.
This policy was last modified on 29/07/2026.