Premium support service
Support tailored to your specific needs
Enjoy a priority support experience with contacts dedicated to your organization.
An experience designed for businesses and essential activities
Emergency call, 24 hours a day, 7 days a week
Benefit from an urgent callback service in case of interruption of our services or problems related to our infrastructure.
Priority handling
Your tickets and calls move to the top of the list to ensure you get faster support.
Technical interventions
A dedicated technical manager supports you in carrying out your projects.
Book an appointment
Schedule a phone appointment with one of our support agents.
Video conference support
Get guided live by our agents by sharing your screen via video conference.
Personalized advice
Our product specialists will give you specific advice and your account manager will follow up on your requests.
Take advantage of phone support 7 days a week.
Get access to advanced phone support, available every day from 6h to 23h, included in all premium support service offers.
Discover the offers
Camille MoisyAccount Manager
We are fully available to listen, understand and respond to the needs of each of our customers.
Choose the offer that suits you best
Servizio di assistenza Plus
Recommended for priority support needs.
50,00
€per monthSupport by phone, email and chat 7 days/7 - from 6h to 23h
Guaranteed responses within 4 hours of work
Servizio di assistenza Pro
Recommended for technical consulting needs.
250,00
€per monthSupport by phone, email and chat 7 days/7 - from 6h to 23h
Guaranteed responses within 2 hours
Urgent calls 24/7
Technical consulting
Designated account manager
Support Enterprise
Recommended for tailor-made guidance needs.
1 000,00
€per monthSupport by phone, email and chat 7 days/7 - from 6h to 23h
Guaranteed responses within 1 business hour
Urgent calls 24/7
Technical and personalized consulting
Designated account manager
Designated technical account manager
Included with all support offers
Incident management
General support
Technical issues
Unlimited tickets
The support service is included with the subscription of a NeoFlux product. Learn more
Much more than a VIP support service.A direct and privileged relationship with our teams.
Highly appreciated by our customers, our support agents are always listening to respond with courtesy and patience.
With the NeoFlux teams a relationship of trust was born. Our technical manager responds with real involvement to our questions related to internal issues and ensures effective follow-up with deep dedication. This service is essential for our business needs.
CTO
Human contact is for us a matter of fundamental importance, and being able to speak with a single account manager is a very valuable asset.
CTO
Being able to count on such a level of support with an emergency service gives us great peace of mind in providing our services to our +1.5 million weekly consumers.
General Manager
Do you need additional information?
Our support agents will advise you on the offer best suited to your specific needs.
Contact usQuestions? Doubts?
Here we have gathered the questions we are frequently asked.