Premium support service
Comparison of our support offers
Whether you are a freelancer or an established company, discover our various support offers.
Choose the offer that suits you best
Supporto
Accessible to everyone
Support by phone, email and chat Monday to Friday from 9h to 18h.
Servizio di assistenza Plus
Recommended for priority support needs.
50,00
€per monthSupport by phone, email and chat 7 days/7 - from 6h to 23h
Guaranteed responses within 4 hours of work
Servizio di assistenza Pro
Recommended for technical consulting needs.
250,00
€per monthSupport by phone, email and chat 7 days/7 - from 6h to 23h
Guaranteed responses within 2 hours
Urgent calls 24/7
Technical consulting
Designated account manager
Support Enterprise
Recommended for tailor-made guidance needs.
1 000,00
€per monthSupport by phone, email and chat 7 days/7 - from 6h to 23h
Guaranteed responses within 1 business hour
Urgent calls 24/7
Technical and personalized consulting
Designated account manager
Designated technical account manager
General features
Minimum initial commitment
-
6 months
6 months
6 months
Support monitoring
-
-
Account Manager
Account Manager & Technical Account Manager
Guaranteed response time during business hours
24h (as soon as possible)
4h
2h
1h
Phone
5 days/7, from 9h to 18h
7 days/7, from 6h to 21h (from 9h to 18h on weekends)
7 days/7, from 6h to 21h (from 9h to 18h on weekends)
7 days/7, from 6h to 21h (from 9h to 18h on weekends)
7 days/7, from 6h to 23h
7 days/7, from 6h to 23h
7 days/7, from 6h to 23h
7 days/7, from 6h to 23h
Technical support
Communication channels
Phone, email
Phone, email
Phone, email
Phone, email
24/7 emergency call with immediate response
-
-
7 days a week, 24 hours a day
7 days a week, 24 hours a day
Fault diagnosis and resolution (NeoFlux responsibility)
Fault diagnosis (outside NeoFlux responsibility)
-
-
Technical intervention duration
-
-
1h / month
3h / month
Guidance and consulting
Phone consultation appointment Mon-Fri, from 9h to 18h
-
-
Time allocated per month
-
-
1h / month
3h / month
Do you need additional information?
Our support agents will advise you on the offer best suited to your specific needs.